Refund Policy

1. General Refund Policy

At Peaksty, we strive to ensure our customers are fully satisfied with our services. However, due to the nature of our digital Software as a Service (SaaS) and the costs associated with our API usage and data processing, we offer a strict refund policy.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with your purchase, you may request a full refund within 14 days of your initial subscription payment. This guarantee applies only to your first payment and does not apply to subsequent renewals or upgrades.

To be eligible for a refund under this guarantee, you must not have excessively used our API or Chrome Extension beyond what is reasonable for evaluating the product. We reserve the right to decline a refund if we detect abuse of the system or terms of service violation.

3. Renewals and Cancellations

Subscriptions automatically renew unless canceled before the next billing cycle. We do not offer refunds for automatic renewals. It is your responsibility to cancel your subscription if you no longer wish to use the service. You can cancel at any time from your account dashboard, and you will continue to have access to the service until the end of your current billing period.

4. Processing Refunds

All our payments and refunds are handled by our Merchant of Record, Lemon Squeezy. If a refund is approved, it will be processed by Lemon Squeezy and a credit will automatically be applied to your original method of payment within a certain amount of days (usually 5-10 business days depending on your bank).

5. Exceptional Circumstances

If you believe you have been billed in error or have a unique circumstance that warrants a refund outside of these policies, please contact our support team. We review these on a case-by-case basis and hold sole discretion in granting exceptions.

6. How to Request a Refund

To request a refund, please contact us at support@peaksty.com with your Lemon Squeezy order number and the email address associated with your account. We will review your request and process it in accordance with this policy.